Example 2 - Franz keeps forgetting basic information about the world and NPC and setting, even whe I aadd it to his instructions. He seems to fail to read NPC description or memory constantly and make up things that don't make sense

Franz keeps forgetting basic information about the world and NPC and setting, even when I add it to his instructions. He seems to fail to read NPC description or memory constantly and make up things that don't make sense. Every few messages he seems to forget NPC motivation and personality, our previous relationship, what were we doing, and repeat the same things. It happened in two different worlds and campaigns - example 2